Logotype ChainLuck casino

About Us

Who has run our casino since 2018, how the single-page lobby came about, and the team behind the games, cashier and support.

Article updated: 12.10.26
|

Our casino went live in 2018. The people who built it had spent years playing on other sites, and most of them were fed up with lobbies where finding one game meant scrolling past a thousand tiles. So we started with the filters and built everything else around them.

We run this platform ourselves. We’re not writing about someone else’s. The names further down belong to those who answer for what you see here, and if something doesn’t work the way this page says it should, they’re the ones who fix it.

How we got here

Three moments shaped us more than anything else. You can still see each of them in how the lobby works today.

  1. 2018 – the first lobbyWe launched with a single page holding every category. Splitting products into separate sections was the habit we most wanted to drop, and every tab still opens inside it.
  2. Adding live tablesInstead of relying on a single studio, we brought in Evolution and Pragmatic Play. That gave players a real choice of table formats, rather than whatever one supplier happened to run.
  3. Opening the crypto cashierBitcoin, Ethereum, USDT, XRP, Litecoin and Tron arrived alongside cards and e-wallets. They all go through one cashier screen, with identical verification rules.

What we build around

Most of the arguments in our team end up coming back to one of these three ideas.

One page, no reloadsSlots, live tables, jackpots, instant games and the lottery all sit in one lobby. Switching category won’t interrupt a session you’ve already got running, and moving between games never asks you to sign in again.
Terms shown firstYou see wagering, deadlines and bet caps before any money moves, so nothing pops up as a surprise once a bonus lands. Deposit limits and withdrawal minimums work the same way.
Filters that do the workPopular, New, Feature Buy, Jackpot and VIP tabs are there so nobody has to scroll a catalogue this size by hand. Pair any of them with the provider filter and the grid gets narrower still.

Where we stand

These numbers describe where things are right now, not targets we’re chasing. Whenever the lobby changes, we update them, so treat this as a snapshot of the catalogue.

2018Year we opened
12,293+Slots in the lobby
1,390+Live dealer games
10+Game studios

The people behind it

Our team is compact enough that every part of the platform has a name next to it. These five look after the areas players write to us about most.

Charlotte Hayes, Head of Platform
Charlotte HayesHead of PlatformRuns the engineering side. Site performance, how filters behave on a phone, how quickly a game loads after you tap it, that’s all on her.
Daniel Chen, Games Manager
Daniel ChenGames ManagerDecides which studios we add and what goes into the Popular and New tabs, keeping a balance between newcomers and familiar names.
James Whitfield, Payments Lead
James WhitfieldPayments LeadOwns the cashier. He adds new methods and keeps withdrawal checks short, whether you pay by card, e-wallet or crypto.
Amara Okafor, Support Lead
Amara OkaforSupport LeadManages the agents who answer your emails. She reads every complaint that comes in and passes recurring issues to the colleagues who can sort them out.
Emily Carter, Catalogue Editor
Emily CarterCatalogue EditorReviews the catalogue weekly so the New tab shows recent releases, not last year’s. She also makes sure each game is filed under the right category.

How we work

Changes go live in small pieces, not big relaunches. The filters get touched most, because that’s where both the complaints and the compliments land. And if something slows a page down, it loses the argument.

Support emails feed straight into that work. When several players report the same problem with a filter or a page, it jumps ahead of new features.

Operator
Chainluck S.R.L.
Registered
Costa Rica, No. 3102943014
Licence
Autonomous Island of Anjouan
Team contact
[email protected]
Promocode copied
Rating:
5/5
Bonus 200% up to £1,500