Contact Us
How to reach our support team, what to include in your first message, and where to send limit, closure or complaint requests.
Contact Us
Questions about an account, a payment or a bonus go to the support team, and a written message with the details already in it is the fastest route. Most cases close on the first reply when the agent does not have to ask for basic information first.
How to reach us
Write to [email protected] from the email address registered on the account. A message sent from another address slows things down, because the team cannot confirm who is asking. Screenshots and payment confirmations can go in the same email.
What to include
The more precise the first message, the shorter the exchange. These details cover almost every case the team deals with.
- The email address or username on the account
- The date, time and your time zone
- Payment method, amount and transaction reference for cashier questions
- The game name and round for a question about a bet
- A screenshot of any error message
Never send your password. No agent will ask for it, and a message that requests it did not come from us.
Limits, closures and complaints
Deposit limits, session limits and self-exclusion can be set in the account settings, or requested in writing if you would rather not do it yourself. For a complaint, state what happened, what you expected and what outcome you want, and keep it in one message with any earlier reference numbers.
Where we are
Our UK office is at 128 City Road, London, EC1V 2NX. Post sent there reaches the team, but anything to do with an account is handled faster by email than by letter.
Contact form
Fill in the form below and the message lands in the same inbox as an email. Add your registered email address so the reply reaches you.
